This Privacy Policy applies only to the SEYO AP mobile application and the personal information collected through the App. It does not apply to other DJM products, websites, or services unless otherwise stated.
Welcome to "SEYO AP" software and related services! Shenzhen DJM Innovation Industries Co., Ltd. ("we", "us", or "our") highly values the privacy and personal information protection of our users. To provide you with more accurate and secure services, we have formulated this Privacy Policy ("this Policy") in accordance with relevant laws and regulations, and hereby remind you:
This Policy applies to all services provided by the "SEYO AP" platform. SEYO AP is a companion application for connecting and controlling SEYO series beauty instruments, utilizing Bluetooth communication to enable device operation control, operation record management, and firmware upgrade functions. Before using SEYO AP products or services, please read and thoroughly understand this Policy carefully. Special attention should be paid to the terms in bold, and you should confirm your full understanding and agreement before commencing use. If you do not agree with the contents of this Policy, it may hinder the normal operation of our products and/or services, or prevent us from achieving the intended service results, and you should immediately cease accessing/using our products and/or services. Your use or continued use of the products and/or services provided by us constitutes your full understanding and agreement to all contents of this Policy (including updated versions). If you have any questions, opinions, or suggestions regarding this Policy, you may contact us through the various contact methods provided on the SEYO AP platform.
We particularly draw the attention of minors under the age of 18 (especially children under the age of 14) and their guardians. We have marked the relevant terms concerning minors' personal information in bold, and we ask that you read them carefully.
- About Us
- The operator of the SEYO AP platform is Shenzhen DJM Innovation Industries Co., Ltd.
- Registered address: 15/F, SuperDimensional Technology Building, No. 12 Keji South 8th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen.
Table of Contents
- I. How We Collect and Use Your Information
- II. Legal Basis for Processing
- III. Sensitive Personal Information
- IV. How We Use Cookies and Similar Technologies
- V. How We Share, Transfer, and Publicly Disclose Your Information
- VI. How We Store and Protect Your Information
- VII. How You Manage Your Information
- VIII. How We Handle Minors' Information
- IX. Global Transfer of Your Information
- X. How This Privacy Policy Is Updated
- XI. How to Contact Us
I. How We Collect and Use Your Information
Our products and/or services include certain core functions, which encompass the functions necessary for connecting and controlling SEYO series beauty instruments via Bluetooth. We may collect, store, and use the following information related to you in order to realize the aforementioned functions. If you do not provide the relevant information, you will be unable to enjoy the products and/or services we provide. These functions include:
(I) Functions Necessary for Connecting and Controlling Beauty Instruments via Bluetooth
- 1. Account Registration and Login
You must first register a SEYO AP platform account to become a SEYO AP platform user. When you register, you need to provide us with at least your SEYO AP platform account name/mobile phone number or mail address and password. You may also choose to provide additional information such as your region, store address, store name, store contact person, and linked mobile phone number to complete your profile. Account deletion: Login > Personal Information > Edit Profile > Delete Account and Clear User Data.
- 2. Bluetooth Connection and Device Control
When connecting to beauty instruments within the application, the app requires Bluetooth permission to search for, pair with, and connect to SEYO series Bluetooth devices, enabling device operation control, parameter settings, and firmware upgrade functions.When scanning codes within the application, the app requires Camera permission. Users may choose to allow or deny this permission. This is used for scanning device serial numbers, consumable codes, and order numbers for verification purposes.The application requires Location permission. Users may choose to allow or deny this permission. This is used to record location information during device usage.The application requires File Storage permission. Users may choose to allow or deny this permission. This is used to save operation record data and device firmware upgrade files.Note: Whenever user authorization is required, a prompt will be displayed. Selecting "Allow" or "Enable" indicates that authorization has been granted, and the corresponding functions within the application can be used. Selecting "Cancel" or "Deny" indicates that no authorization has been granted, and the corresponding functions will not be available. Authorized permissions can be re-enabled or revoked through the application management settings page.
- 3. Customer Service Function
When you contact us for customer service, our support personnel will use your account information to verify your identity. During communication with our support personnel, you may provide additional information beyond the above.
- (II) Functions Necessary for Ensuring Service Security and Stable Operation
To enhance the security of your use of our products and/or services, more accurately prevent phishing fraud and protect account security, we may assess your account risk, perform identity verification, detect and prevent security incidents, and take necessary recording, analysis, and handling measures in accordance with the law by examining your account information, device information, service log information, and other relevant data.
- (III) Exceptions to Obtaining Authorized Consent
You fully understand and agree that we may collect and use your personal information without your authorized consent under the following circumstances, and we may not respond to your requests for correction/modification, deletion, account cancellation, withdrawal of consent, or access to information:
- 1. Matters related to national security and national defense;
- 2. Matters related to public safety, public health, and major public interests;
- 3. Matters related to criminal investigation, prosecution, trial, and enforcement of judgments;
- 4. For protection of life, property, or other significant legitimate rights and interests where obtaining consent is difficult;
- 5. Personal information voluntarily disclosed to the public by the personal information subject or their guardian;
- 6. Personal information collected from legally disclosed sources;
- 7. As necessary for the execution and performance of relevant agreements between you and the SEYO AP platform;
- 8. As necessary for maintaining the safe and stable operation of the products and/or services provided;
- 9. As necessary for legitimate news reporting;
- 10. As necessary for academic research institutions to conduct statistical or academic research in the public interest;
- 11. Other circumstances provided by laws and regulations.
Please be aware that, in accordance with applicable laws, if we apply technical measures to process personal information so that the data recipient cannot re-identify a specific individual and the data cannot be restored, then the use of such processed data does not require further notice to you or your consent.
(IV) If we cease operation of the SEYO AP platform products or services, we will promptly stop any further collection of your personal information, notify you of the cessation of operations, and delete or anonymize the personal information we hold related to the discontinued business.
- (V) Information Collected Through the SEYO AP Application
Business Scenario Collection Purpose Collection Method Personal Information Fields Account Registration, Login, and Identity Authentication For account creation and login Provided by user Mobile phone number, mail address User Profile For completing user profile information Provided by user Nickname, gender, date of birth Bluetooth Connection and Device Control For searching, connecting, and controlling beauty instruments Collected by app Bluetooth device MAC address, device model, firmware version Code Scanning Verification For verifying device serial numbers, consumable codes, and order numbers Provided by user Scanned content (device number, consumable code, order number) Operation Records Recording device usage data Collected by app Operation duration, temperature, energy, mode, gear level, consumable number Customer Service Interaction Receiving usage feedback and improving user experience Provided by user Account information, feedback (images, text), contact information (mobile phone number, email) Ensuring Software Service Quality and Operational Efficiency To ensure normal use of product services, maintain product operation, improve user experience, and perform data reporting Collected by app Device information (device name, model, OS version, device identifier, screen resolution), network information (network type, IP address), log information
II. Legal Basis for Processing Your Information
We process your personal information based on the following legal grounds, as applicable: (1) Your consent: for account registration, Bluetooth connection, camera scanning, and location-based functions; (2) Performance of a contract: to provide the core functionality of the App; (3) Compliance with legal obligations: for data security and regulatory record-keeping; (4) Legitimate interests: for product improvement and security maintenance, provided such interests are not overridden by your rights.
III. Sensitive Personal Information
Some information we collect may be considered sensitive personal information under applicable law, such as your precise location data (GPS) and device operation records. We will only process your sensitive personal information with your separate consent and for the specific purposes described in this Policy. You may withdraw your consent at any time as described in Section VII below.
IV. How We Use Cookies and Similar Technologies
SEYO AP is a native mobile application. We do not use cookies or similar tracking technologies. WebView pages embedded within the application may generate browser-default local cache data, which is only used for normal page loading and display and is not used to track or identify you.
V. How We Share, Transfer, and Publicly Disclose Your Information
(I) Sharing
We will not share your personal information with companies, organizations, or individuals outside the SEYO AP platform, except in the following circumstances:
- 1. With your prior explicit consent or authorization.
- 2. When initiated by you.
- 3. As required by laws and regulations, judicial authorities, or administrative authorities.
- 4. As stipulated in relevant agreements signed with you or other legal documents.
- 5. Sharing with affiliated companies: Your personal information may be shared with our affiliated companies and/or their designated service providers to facilitate providing you with products and services, identifying account anomalies, and protecting the personal and property safety of SEYO AP affiliates or other users. We will only share the necessary personal information, and such sharing is subject to the purposes stated in this Privacy Policy.
- 6. Sharing with authorized partners: We may entrust authorized partners to provide certain services on our behalf. We will only share your information for the legitimate, justifiable, necessary, specific, and clear purposes stated in this Privacy Policy. For personal information involving children, we do not permit partners to sub-entrust.
Currently, our authorized partners include the following types:
- (1) Crash statistics and analysis service providers: To maintain/improve our products/services and ensure stable application operation, we may share necessary device information and crash log data with partners providing crash statistics services. Please be aware that for your information security, we currently only cooperate with partners who have signed strict data security and confidentiality agreements.
(II) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
- 1. With your prior explicit consent or authorization.
- 2. When initiated by you.
- 3. As required by laws and regulations, judicial authorities, or administrative authorities.
- 4. As stipulated in relevant agreements signed with you or other legal documents.
- 5. In the event of a merger, acquisition, or bankruptcy liquidation involving the SEYO AP platform, we will require the new company or organization holding your personal information to continue to be bound by this Policy.
(III) Public Disclosure
We will publicly disclose your personal information only in the following circumstances:
- 1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;
- 2. Where required by applicable laws or competent governmental authorities.
(IV) Exceptions to Obtaining Prior Authorized Consent for Sharing, Transfer, or Public Disclosure of Personal Information
In the following circumstances, we may share, transfer, or publicly disclose your personal information without your prior consent, where permitted by applicable law:
- 1. Matters related to national security and national defense;
- 2. Matters related to public safety, public health, and major public interests;
- 3. Matters related to criminal investigation, prosecution, trial, and enforcement of judgments;
- 4. For the protection of your or other individuals' life, property, or other significant legitimate rights and interests;
- 5. Personal information disclosed to the public by you voluntarily;
- 6. Personal information collected from legally disclosed sources.
Please be aware that, in accordance with applicable laws, if we apply technical measures to process personal information so that the data recipient cannot re-identify a specific individual and the data cannot be restored, then the sharing, transfer, or public disclosure of such processed data does not require further notice to you or your consent.
VI. How We Store and Protect Your Information
(I) Storage
Personal information will be stored and processed in accordance with applicable laws and the infrastructure used to provide the SEYO AP services. If cross-border data transfers are necessary, we will provide appropriate notice where required by applicable law and implement reasonable safeguards to protect your personal information. We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
(II) Protection
To protect the security of your personal information, we will make every effort to implement various security measures that meet industry standards to protect your personal information and minimize the risk of your information being compromised, misappropriated, leaked, accessed, used, disclosed, or altered without authorization.
Your account is equipped with security protection features. Please safeguard your account and password information. The SEYO AP platform will ensure that your information is not lost, misused, or altered through measures such as data backup and encryption of user passwords. Despite the aforementioned security measures, please also note that there is no "perfect security" on information networks.
In the unfortunate event of a personal information security incident, we will inform you in accordance with legal and regulatory requirements and take appropriate measures. We will notify you of the relevant circumstances of the incident via email, letter, telephone, push notification, or other means.
VII. How You Manage Your Information
You can access and manage your information through the following methods:
(I) Querying, Correcting, and Supplementing Your Information
- 1. Log into the SEYO AP platform and go to "Edit Profile" to query, correct, or supplement personal information.
- 2. Log into the SEYO AP platform and contact customer service for assistance.
(II) Deleting Your Information
You can delete part of your information through the methods listed above.
In the following circumstances, you may request us to delete your personal information:- 1. If our handling of personal information violates laws and regulations;
- 2. If we collect or use your personal information without obtaining your explicit consent;
- 3. If you no longer use our products or services, or you proactively cancel your account;
- 4. If we permanently cease providing products or services to you.
When you or we assist in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from backup systems.
(III) Changing the Scope of Your Consent
You can change the scope of your consent or withdraw your consent by deleting your information or adjusting the privacy settings available within the App. Where applicable, you may also withdraw your consent by canceling your account.
Please understand that each business function requires certain basic personal information to be completed. When you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to the withdrawn consent or authorization. However, your decision to withdraw consent or authorization will not affect the personal information processing that was previously carried out based on your authorization.
(IV) Obtaining a Copy of Your Personal Information (Data Portability)
Where provided by applicable laws and regulations, you have the right to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. To exercise this right, please contact us using the information in Section XI, and we will provide the copy after verifying your identity.
(V) Responding to Your Above Requests
To ensure security, you may need to provide a written request or otherwise verify your identity. We may first ask you to verify your identity before processing your request.
For reasonable requests from you, we generally do not charge fees. However, for repeated requests that exceed reasonable limits, we will charge a certain fee as appropriate.
In the following circumstances, as required by laws and regulations, we will be unable to respond to your requests:
- 1. Matters related to national security and national defense;
- 2. Matters related to public safety, public health, and major public interests;
- 3. Matters related to criminal investigation, prosecution, trial, and enforcement of judgments;
- 4. Where there is reasonable evidence that the request is fraudulent, abusive, or otherwise made in bad faith;
- 5. Where responding to your request would cause serious harm to the legitimate rights and interests of you or other individuals or organizations;
- 6. Where trade secrets are involved.
VIII. How We Handle Minors' Information
If you are a minor, we require you to ask your parents or other guardians to read this Privacy Policy carefully and use our services or provide us with information only with the consent of your parents or other guardians.
If we identify that you are a child user, we will notify your guardian and request the guardian's consent to the rules for collecting and using children's personal information. For cases where children's personal information is collected with the consent of parents or other guardians to use our products or services, we will only use, share, transfer, or disclose such information as permitted by laws and regulations, explicitly consented to by parents or other guardians, or necessary for the protection of children.
If you are the parent or other guardian of a child, please pay attention to whether the child under your guardianship is using our services with your authorized consent. If you have any questions, please contact us using the contact information in Section XI.
IX. Global Transfer of Your Information
Personal information may be transferred and processed in countries or regions where SEYO AP services are provided. Where cross-border transfers of personal information are required, we will conduct such transfers with your separate consent, comply with applicable laws, and implement appropriate safeguards (such as standard contractual clauses) to ensure that your personal information remains adequately protected in accordance with this Privacy Policy.
X. How This Privacy Policy Is Updated
Our Privacy Policy may be updated.
Without your consent, we will not materially reduce the rights you are entitled to under this Privacy Policy.
We will post any changes to the Privacy Policy on a dedicated page.
For significant changes, we will provide more prominent notice (including announcements on the SEYO AP platform or even pop-up prompts to you).
Significant changes referred to in this Policy include but are not limited to:- 1. Significant changes in our service model;
- 2. Significant changes in our ownership or control;
- 3. Changes in the main recipients of personal information sharing, transfer, or public disclosure;
- 4. Significant changes in your rights regarding personal information processing;
- 5. Changes in the responsible department, contact methods, and complaint channels;
- 6. Where changes are necessary to address significant privacy or security risks.
XI. How to Contact Us
You may contact us through the following methods, and we will respond to your request within 15 days:
- 1. If you have any questions, opinions, or suggestions regarding this Policy or children's personal information, you may contact us through the SEYO AP platform customer service;
- 2. If you discover that personal information may have been leaked, you may report it via 【 +86 755-84573525 】;
- 3. We have also established a dedicated personal information protection department, which can be contacted via 【 http://www.djmiot.com 】, office address: 【 15/F, SuperDimensional Technology Building, No. 12 Keji South 8th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen 】.
If you are dissatisfied with our handling of your personal information, you also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
XII. Third-Party SDK Information
- SDK Name: Bugly Android
Developer: Shenzhen Tencent Computer Systems Co., Ltd.
SDK Privacy Policy: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 - SDK Name: Dynamic Ability SDK
Developer: Huawei Software Technologies Co., Ltd.
SDK Privacy Policy: https://developer.huawei.com/consumer/cn/doc/AppGallery-connect-Guides/agc-dynamicability-sdksecurity-0000001058890662 - SDK Name: Huawei Scan Kit (Android)
Developer: Huawei Software Technologies Co., Ltd.
SDK Privacy Policy: https://developer.huawei.com/consumer/cn/doc/HMSCore-Guides/sdk-data-security-0000001050043971